Refund and Return Policy

Refunds Policy

Refunds will only be given in certain circumstances. Refunds will not be given, for instance, if

Customers making an error in their own order, e.g. a typo, state the wrong color etc.
The production date is not as originally stated.
Selection of wrong font.
Difference in color Match
Non availability of customer while delivery and courier service destroys the package
The complaint has to be registered within 5 days once the order is received

Partial refunds may be given if the goods are shipped late, but restricted to the shipping costs on a pro rata basis only. Production costs are not refundable. In the event of any refund, the full amount of the refund will not exceed the cost of the original order.

Please Note: Any refund pertaining to invoice or any other factor should be reclaimed within 2 months Orders Duplicated while placing the order must be informed before the order is in production. Please check your order receipt and inform us as soon as possible to our sales department. Any defective products received should be notified within 5 days of delivery. Contact us at sales@rafflestag.sg or by telephone at 62001632 for details.

Return policy

These are Rafflestag’s Overall Return Guidelines applicable only to products that are listed on our website. All returns must meet the overall guidelines in order for the return policy to apply. To start a return/refund send an email to sales@rafflestag.sg with “Return” in the subject line, followed by the order number. Only the order number will be accepted.

All return shipping fees are at the customer’s expense.
Blank products may be returned so long as the entire order is returned unused. 20% restocking fee will apply.
Customized products cannot be restocked. No refunds or returns for customized items, unless there is a defect in the product received. Customer must send an email with a minimum of 5 photos from different angles of the defect
Customer typos are not considered a defect as it was made to the customer’s specifications.
We follow international color standards to within 3 shades. This is not a reason for a return.
No RETURNS will be accepted after 5 days of delivery.
Returns can only be made if the entire order is returned unused. Any item missing from the order will automatically disqualify a return.
All given dates on our website are estimates, this does not guarantee that the product will arrive on that exact date. Orders arriving within 7 days of the estimated date cannot be returned for a refund. Orders arriving after 7 days of the estimated delivery date may receive a refund of the rush fees paid (if any).
Orders that take advantage of our free shipping cannot be returned for a refund unless they meet all returns/refunds criteria and are more than 14 days late.
A full Refund will be given if the product delivered is not the product ordered, customer must send an email with photos of the item received, and send the product back to us. A refund will be issued only after the product has been received by us.
Rush orders cannot be changed, returned, cancelled and/or refunded for any reason after 12 hours of the order being placed and paid.
No returns will be accepted if the product received matches the customer’s approved mock-up that we sent.
Special order products are not eligible for return.
Any product that is returned with markings or writing made by customer is not eligible for return.
Orders shipped outside of the United States of America are not eligible for return for any reason.

Rafflestag does NOT charge for restocking fees for a return of a product that is defective or the incorrect product or where the product does not match what was shown on the Rafflestag website. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Rafflestag website, no refund will be given and the product will not be reshipped.

Glass Mug